Operated by Housing 21

Housing 21 - Bridlington Branch

GoodRated 3 Oct 2026Home care · Bridlington

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note24 Jan 2021
Cultural competency and diversity
Note24 Jan 2021
Involvement in care planning and independence
Note24 Jan 2021
End of life care
Note24 Jan 2021
Staff approach, dignity and respect

effective

Note24 Jan 2021
Nutrition and health care support
Note24 Jan 2021
Mental Capacity Act and consent
Note24 Jan 2021
Staff training, induction and supervision

Other

Note24 Jan 2021
Open-door management culture with inclusive leadership, staff supervision, VIP performance scheme, and regular spot checks.
Note24 Jan 2021
Whole-building Dementia Friends initiative ensuring all staff including ancillary workers understood dementia care.
Note24 Jan 2021
Effective quality assurance system achieving 1359/1399 on annual audit with prompt action taken to address any shortfalls identified.
Note24 Jan 2021
Robust medication management systems with trained staff, DoMAR sheets, competency checks, and safe storage arrangements.
Note24 Jan 2021
Strong person-centred culture with staff treating people as individuals, fostering community spirit, and facilitating extensive social activities.
Note

responsive

Note24 Jan 2021
Complaints handling
Note24 Jan 2021
Activities and social engagement
Note24 Jan 2021
Person-centred care planning and reviews

safe

Note24 Jan 2021
Infection control
Note24 Jan 2021
Staffing levels and recruitment
Note24 Jan 2021
Medication management
Note24 Jan 2021
Safeguarding systems and staff training

well_led

Note24 Jan 2021
Record keeping and audit systems
Note24 Jan 2021
Quality monitoring and governance
Note24 Jan 2021
Leadership and management culture

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: YO16 7NE
Registered manager: Brown, Christine
Local authority: East Riding of Yorkshire
Region: Yorkshire & Humberside
City: Bridlington
Last CQC check: 10/Mar/2026 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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