Note30 Oct 2021
End-of-life care planning template rolled out in easy-read format for all people using the service
Note30 Oct 2021
Robust quality governance including regular audits of medication, health and safety and financial records
Note30 Oct 2021
Visible, supportive and approachable management team fostering open and inclusive culture
Note30 Oct 2021
Good mental capacity understanding with best-interests decisions appropriately made
Note30 Oct 2021
Positive staff supervision and appraisal processes supporting professional development
Note30 Oct 2021
Person-centred support promoting independence, aspirations, employment and life skills
Note30 Oct 2021
Strong medicines management with audits confirming consistent administration as prescribed
Note30 Oct 2021
Comprehensive face-to-face training academy with competency assessments across mandatory training
Note30 Oct 2021
Detailed, individualised risk assessments and care plans giving specific guidance to staff
Note30 Oct 2021
Robust safeguarding awareness and confident reporting culture among staff
minorcommunication_with_families30 Oct 2021
One person's relative told us they did not know how to contact the office, and only had contact details for the care manager at the local authority.
minorstaffing_levels30 Oct 2021
The service had a vacancy rate just under 10%. The provider had a "no agency" policy. Vacancies, sickness and absence was covered by existing staff.
Note5 Oct 2021
Provider working in accordance with Duty of Candour requirements
Note5 Oct 2021
Positive, open culture with approachable management and staff engagement opportunities
Note5 Oct 2021
Effective quality assurance measures including audits and unannounced spot checks
Note5 Oct 2021
Incidents and accidents monitored and reviewed to identify patterns and embed learning
Note5 Oct 2021
Robust infection prevention and control measures in place
Note5 Oct 2021
Medicines managed safely with accurate MAR records and clear PRN protocols
Note5 Oct 2021
Sufficient staffing levels deployed; care described as unrushed by people and relatives
Note5 Oct 2021
Safe recruitment processes in place with DBS checks and Schedule 3 compliance
Note5 Oct 2021
Detailed risk assessments in place covering falls, diabetes, challenging behaviours, nutrition and skin care
Note5 Oct 2021
Staff demonstrated strong safeguarding knowledge and awareness of abuse types and reporting procedures
minorcommunication_with_families5 Oct 2021
If I'm honest I feel there are elements of the communication that could be improved...there is a strong reliance on email correspondence