Jigsaw Creative Care Limited

Not RatedHome care · Reading

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
Respecting and promoting people's privacy, dignity and independence
Note30 Oct 2021
Supporting people to express their views and be involved in making decisions about their care
Note30 Oct 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Oct 2021
Ensuring consent to care and treatment in line with law and guidance
Note30 Oct 2021
Staff working with other agencies to provide consistent, effective, timely care
Note30 Oct 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Oct 2021
Staff support: induction, training, skills and experience
Note30 Oct 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note30 Oct 2021
Wide range of social, educational and developmental opportunities including the 'Golden Planet Project' Academy.
Note30 Oct 2021
Regular individual supervision four times per year plus incident debriefs; over 57% of staff held NVQ or diploma in care.
Note30 Oct 2021
Positive behaviour support using BILD-approved nationally recognised system with all staff trained.
Note30 Oct 2021
Effective governance including weekly management meetings, traffic light monitoring system, spot checks and detailed incident analysis.
Note30 Oct 2021
Accessible Information Standard compliance with use of social stories, pictorial planners and touch-screen tablets.
Note

Note30 Oct 2021
Improving care quality in response to complaints or concerns
Note30 Oct 2021
Meeting people's communication needs
Note30 Oct 2021
Supporting people to develop and maintain relationships to avoid social isolation
Note30 Oct 2021
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note30 Oct 2021
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note30 Oct 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note30 Oct 2021
Working in partnership with others
Note30 Oct 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Not rated1.3 km awayWokingham

Run by Reading Borough Council

Good4.8 km awayReading

Registered manager: Woolford, Lorraine

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