Operated by AMG Consultancy Services Limited

AMG Nursing and Care Services - Stafford and Stoke-on-Trent

GoodRated 21/03/2023Home care · Stone

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Note21 Mar 2023
Infection prevention and control managed safely in line with government guidance.
Note21 Mar 2023
Staff felt respected, supported and valued; manager described as approachable and responsive.
Note21 Mar 2023
Provider collaborated with dieticians, physiotherapists, pharmacists and GPs, and utilised best practice initiatives such as dementia friends and dignity champions.
Note21 Mar 2023
Strong learning culture with accidents and incidents investigated and trends reviewed in management meetings.
Note21 Mar 2023
People and relatives were involved in recruitment, care reviews, and feedback through questionnaires and team meetings.
Note21 Mar 2023
Staff were safely recruited with all pre-employment checks completed.
Note21 Mar 2023
Robust behavioural support plans identified triggers and actions to reduce distress.
Note21 Mar 2023
Medicines were managed safely with robust electronic systems including medication photographs and regular quality audits.
Note21 Mar 2023
People felt safe and relatives confirmed staff arrived on time and never missed a shift.
minorcare_planning21 Mar 2023
further action was required regarding pain management for people who could not verbally communicate they were in pain.
moderatemedication_management21 Mar 2023
the provider needed to improve the system for recording signs and symptoms of pain for people who were unable to verbally communicate this to staff.