Three Counties Care Services Ltd

Requires improvementRated 23/04/2022Home care · Stanmore

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note23 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity; respecting and promoting privacy, dignity and independence

Note23 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note23 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note23 Apr 2022
Staff support: induction, training, skills and experience
Note23 Apr 2022
Staff working with other agencies; supporting people to live healthier lives, access healthcare services and support
Note23 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note23 Apr 2022
Staff felt supported by management and described them as approachable
Note23 Apr 2022
Staff supported the person to make daily choices about activities and food
Note23 Apr 2022
Care and support plans were designed in line with the Accessible Information Standard using pictures and simple text
Note23 Apr 2022
Staff had plentiful supplies of PPE during the pandemic
Note23 Apr 2022
Sufficient numbers of staff were available to support the person
Note23 Apr 2022
Pre-employment recruitment checks were carried out and gaps in employment were explored

Note23 Apr 2022
End of life care and support
Note23 Apr 2022
Improving care quality in response to complaints or concerns
Note23 Apr 2022
Supporting people to develop and maintain relationships and to follow interests and activities
Note23 Apr 2022
Meeting people's communication needs
Note23 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note23 Apr 2022
Learning lessons when things go wrong
Note23 Apr 2022
Systems and processes to safeguard people from the risk of abuse
Note23 Apr 2022
Using medicines safely
Note23 Apr 2022
Preventing and controlling infection
Note23 Apr 2022
Staffing and recruitment
Note23 Apr 2022
Assessing risk, safety monitoring and management

Note23 Apr 2022
Working in partnership with others
Note23 Apr 2022
How the provider understands and acts on the duty of candour
Note23 Apr 2022
Engaging and involving people using the service, the public and staff
Note23 Apr 2022
Promoting a positive culture; continuous learning and improving care
Note23 Apr 2022
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements