Note13 Aug 2024
Detailed end-of-life care plans in place for people with life-limiting conditions, addressing sensitive areas professionally.
Note13 Aug 2024
Strong person-centred culture with open, approachable leadership committed to learning from mistakes.
Note13 Aug 2024
People felt safe, respected and involved in care planning; dignity, privacy and independence actively promoted.
Note13 Aug 2024
Governance and quality assurance systems significantly improved since previous inspection, including audits, spot checks and annual surveys.
Note13 Aug 2024
Effective multi-agency working with GPs, district nurses and other health professionals achieving good outcomes.
Note13 Aug 2024
Staff completed comprehensive induction, ongoing training, regular supervision and competency checks including medicines management.
Note13 Aug 2024
Sufficient staffing levels with flexibility to meet people's changing needs and consistent carer allocation.
Note13 Aug 2024
Previous breach of Regulation 19 (Fit and proper persons employed) remediated; safe recruitment practices now in place.
minorcommunication_with_families13 Aug 2024
Some staff told us there were issues with the scheduling of visits to people, the time it took to travel between calls and communication between the office and the staff out providing care.
minorgovernance13 Aug 2024
A number of people, relatives and staff raised issues about the delivery of rotas. Many said they did not receive them, or they arrived late, and staff said they had difficulty accessing them on the e…
minorrecord_keeping13 Aug 2024
Written information was not always sufficiently detailed and body maps were not always used to ensure staff had guidance about where and when topical medicines should be applied.
moderatemedication_management13 Aug 2024
Some people had medicines prescribed they could take as and when needed. There were no instructions for staff about when such a medicine could be administered and the total amount that could be taken…