Operated by Peculiar Care Homes Limited

Studio 24

Requires improvementRated 3 Nov 2023Home care · Erith

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note29 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note29 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note29 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care
Note29 Mar 2023
Staff support: induction, training, skills and experience
Note29 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note29 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note29 Mar 2023
Ensuring consent to care and treatment in line with law and guidance

Note29 Mar 2023
Staff supported people to take part in meaningful activities and maintained knowledge of individual wishes and relationships.
Note29 Mar 2023
97–99% satisfaction rates in September 2022 survey regarding staff professionalism and management accessibility.
Note29 Mar 2023
Health Action Plans and Hospital Passports were in place for autistic people and people with learning disabilities.
Note29 Mar 2023
People's communication needs were assessed and information provided in accessible formats including large print, different languages and pictorial formats.
Note29 Mar 2023
Effective incident and accident recording systems in place with lessons shared at staff meetings.
Note

Note29 Mar 2023
Improving care quality in response to complaints or concerns
Note29 Mar 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note29 Mar 2023
Meeting people's communication needs
Note29 Mar 2023
End of life care and support
Note29 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note29 Mar 2023
Preventing and controlling infection
Note29 Mar 2023
Learning lessons when things go wrong
Note29 Mar 2023
Staffing and recruitment
Note29 Mar 2023
Systems and processes to safeguard people from the risk of abuse
Note29 Mar 2023
Using medicines safely
Note29 Mar 2023
Assessing risk, safety monitoring and management

Note29 Mar 2023
Working in partnership with others
Note29 Mar 2023
Engaging and involving people using the service, the public and staff
Note29 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note29 Mar 2023
Continuous learning and improving care; governance and regulatory compliance

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info