Operated by Amanda Sealey Katie Van-Putten

Love Life Care

GoodRated 14/05/2024Home care · Ely

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

13 findings

Note29 Jan 2020
No complaints received in the previous twelve months; compliments noted from relatives
Note29 Jan 2020
On-going quality monitoring including audits of medication records, daily notes and staffing
Note29 Jan 2020
Positive open culture with staff feeling supported, valued and able to raise concerns freely
Note29 Jan 2020
People and relatives involved in care planning and review processes
Note29 Jan 2020
People's dignity, privacy and independence actively promoted by staff
Note29 Jan 2020
Mental Capacity Act principles understood and applied by staff in practice
Note29 Jan 2020
Staff supported through supervisions, spot checks and competency reviews
Note29 Jan 2020
New staff completed the Care Certificate induction with shadow shifts before working independently
Note29 Jan 2020
Sufficient staffing levels with travel time built in; staff punctual and stayed for full duration of care calls
Note29 Jan 2020
Medication administration safely managed with accurate records, staff training and competency checks
Note29 Jan 2020
Robust safeguarding training in place; staff demonstrated clear knowledge of reporting procedures
Note29 Jan 2020
People and relatives felt safe and expressed high satisfaction with care and support provided by staff
minorrecord_keeping29 Jan 2020
One out of the three staff recruitment files we looked at did not have a documented reason for the gaps in the person's employment history.