Note12 Dec 2025
Overall, people and relatives highly recommended the service and the staff team.
Note12 Dec 2025
There was a process for reporting accidents and incidents, with lessons learnt cascaded to the team.
Note12 Dec 2025
Staff worked in partnership with other healthcare professionals.
Note12 Dec 2025
People and families were involved and contacted regularly to check on care being delivered.
Note12 Dec 2025
People had person-centred care plans in place which considered their preferences.
Note12 Dec 2025
Risks were assessed with appropriate measures in place, and risk information was communicated effectively.
Note12 Dec 2025
Infection prevention and control systems were in place, including up-to-date COVID-19 guidance and PPE access.
Note12 Dec 2025
Medicines were safely managed; people received medicines in a timely manner with monitoring systems in place.
Note12 Dec 2025
People and relatives felt staff kept them safe, with one relative stating their mother is kept 'exceptionally safe'.
minorother12 Dec 2025
Recruitment checks were in place but not always robustly documented or complete. We found no evidence during this inspection that people were at risk of harm from this concern.
minorrecord_keeping12 Dec 2025
Staff meetings were not recorded, and we could not be assured there were taking place on a regular basis.
moderatestaff_training12 Dec 2025
Training records and training development plans were not up to date. Supervisions were not taking place regularly in line with the company policy.
moderatesupervision_appraisal12 Dec 2025
The registered manager did not have effective systems to monitor staff training and supervision. Training, supervision records & training development plans were not up to date.
moderategovernance12 Dec 2025
The quality assurance processes in place were not always effective. Audits in relation to recruitment records were incomplete and did not pick up on the shortfalls we found.
Note29 Jan 2020
Positive feedback consistently received through service user questionnaires, with four rating care as excellent
Note29 Jan 2020
Registered provider hands-on and proactive, working alongside staff to maintain oversight
Note29 Jan 2020
Accessible information initiative including service user guide in braille for a partially sighted person
Note29 Jan 2020
Person-centred care plans reviewed at least every three months with involvement of people using the service
Note29 Jan 2020
Quarterly supervision sessions in place with staff able to approach management at any time
Note29 Jan 2020
Active training programme including dementia friends initiative and specialist health professional input
Note29 Jan 2020
Robust recruitment procedures including DBS checks and two references prior to employment
Note29 Jan 2020
Suitable medicines management systems including MAR sheets audited monthly
Note29 Jan 2020
Strong safeguarding knowledge among staff with clear reporting procedures understood
Note29 Jan 2020
People spoke positively about staff being caring, kind, reliable and always carrying out commissioned hours
minorcommunication_with_families29 Jan 2020
Two people said they weren't always consulted with when their rota's changed. One person said, 'They don't always tell me when my rota changes.'
minorgovernance29 Jan 2020
They told us they audited work on a daily basis. They did not however document this to show it took place.
moderaterecord_keeping29 Jan 2020
we were informed one person was at risk of choking. We observed a note within the care file to state that foods were to be cut up, but this had not been updated within the care record.