Operated by J M Price Ltd

Home Instead Senior Care

GoodRated 2 Sept 2026Home care · Colchester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

25 findings

Note18 Oct 2017
Privacy and dignity respected; people felt listened to and valued.
Note18 Oct 2017
People cared for by friendly, respectful staff who had in-depth knowledge of individuals.

Note18 Oct 2017
People supported with nutrition and access to healthcare services.
Note18 Oct 2017
People's rights protected and service working within principles of Mental Capacity Act 2005.
Note18 Oct 2017
Regular supervision and annual appraisals carried out with all staff.
Note18 Oct 2017
Staff received appropriate training including Care Certificate and specialist training.

Note18 Oct 2017
Robust recruitment including DBS checks, application forms, references and photographic ID.
Note18 Oct 2017
Transparent and approachable leadership team with open culture and good community links.
Note18 Oct 2017
Complaints handled in a timely manner in line with policy; compliments noted.
Note18 Oct 2017
Responsive service with flexible, responsive communication to people and families about any changes.
Note18 Oct 2017
Strong, trusting relationships between staff and people using the service; staff matched to people with similar interests.
Note18 Oct 2017

Note18 Oct 2017
Complaints policy in place; two complaints in 12 months responded to in a timely manner.
Note18 Oct 2017
People and families involved in assessment and review of care and support plans.

Note18 Oct 2017
People received their medicines safely and as prescribed from trained and competent staff.
Note18 Oct 2017
Sufficient staffing levels maintained with appropriate recruitment checks including DBS.
Note18 Oct 2017
People's needs had been assessed and risks to their safety were identified and managed well.

Note18 Oct 2017
Registered manager maintained community links and promoted good care standards locally.
Note18 Oct 2017
Action planning in response to feedback was not consistently documented; recommendation made.
Note18 Oct 2017
Range of audits used to review effectiveness of the service.

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info