Operated by Agape Care Solutions Ltd

Agape Care Solutions

GoodRated 18/10/2019Home care · Poole

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Involvement in care decisions
Note30 Oct 2021
Dignity and privacy
Note30 Oct 2021
Kindness and respect

effective

Note30 Oct 2021
Access to healthcare
Note30 Oct 2021
Mental Capacity Act compliance
Note30 Oct 2021
Staff supervision and appraisal
Note30 Oct 2021
Staff induction and training

Other

Note30 Oct 2021
People and relatives found it easy to contact the registered manager and felt listened to.
Note30 Oct 2021
People were supported to access healthcare and staff helped them contact GPs when unwell.
Note30 Oct 2021
There was a clear system for receiving, investigating and responding to complaints, which were handled appropriately.
Note30 Oct 2021
Staff understood how to support people to maintain their dignity and treated people with respect.
Note30 Oct 2021
People said staff knew them well, were kind, caring and respectful, and that they felt safe.
minormissed_or_late_visits

responsive

Note30 Oct 2021
Communication about visit scheduling
Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Care planning and review

safe

Note30 Oct 2021
Staff recruitment
Note30 Oct 2021
Safeguarding
Note30 Oct 2021
Risk assessment and mitigation
Note30 Oct 2021
Medicines management

well_led

Note30 Oct 2021
Leadership oversight
Note30 Oct 2021
Record keeping
Note30 Oct 2021
Quality monitoring and governance

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: BH14 0AS
Registered manager: Barker, Answer
Local authority: Bournemouth, Christchurch and Poole
Region: South West
City: Poole
Last CQC check: 22/Apr/2026 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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