Note9 Jun 2022
People and staff had regular opportunities to provide feedback which was used to drive service improvements.
Note9 Jun 2022
Duty of candour understood and acted upon; provider open and honest with people when things went wrong.
Note9 Jun 2022
Provider worked in partnership with healthcare professionals, commissioners, and social workers.
Note9 Jun 2022
Positive, person-centred culture with staff and management praised highly by people and relatives.
Note9 Jun 2022
Effective governance with monthly audits covering falls, accidents, incidents, MARs, and care files.
Note9 Jun 2022
Medicines administered safely with MAR audits, staff training, and competency checks; innovative MAR training course created to address errors.
Note9 Jun 2022
Sufficient staffing with consistent, reliable carers; calls received on time with contingency plans in place.
Note9 Jun 2022
Risks were assessed regularly, updated on changes in needs, and accessible to staff via an app.
Note9 Jun 2022
People felt safe and the provider worked with the local authority to report and investigate safeguarding concerns.
Note30 Oct 2021
Open and transparent leadership culture; staff felt valued, supported and able to raise concerns.
Note30 Oct 2021
Quality audit systems in place covering medication, accidents, incidents and daily records with action plans.
Note30 Oct 2021
Staff trained in end of life and palliative care, supporting people and families with dignity.
Note30 Oct 2021
Complaints handled thoroughly with investigation, action and feedback to complainants.
Note30 Oct 2021
Effective multi-agency working ensured timely, co-ordinated care.
Note30 Oct 2021
Staff received induction, ongoing training, regular supervision, spot checks and annual appraisals.
Note30 Oct 2021
Robust recruitment procedures including DBS checks, employment history and character references.
Note30 Oct 2021
Medicines managed safely with accurate MAR records and regular auditing.
Note30 Oct 2021
Strong safeguarding culture with staff trained to recognise and report abuse; risk assessments regularly reviewed.
Note30 Oct 2021
Staff consistently went above and beyond their roles, with numerous examples of exceptional person-centred acts improving people's quality of life.