Operated by Meadow Home Care Services Limited

Meadow Home Care Services Ltd

Requires improvementRated 9 Jul 2022Home care · Solihull

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note7 Sept 2022
Staff working with other agencies to provide consistent, effective, timely care
Note7 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Sept 2022
Staff support: induction, training, skills and experience
Note7 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Sept 2022
People supported in line with Mental Capacity Act; consent sought before care was delivered
Note7 Sept 2022
Recruitment processes were safe, including DBS checks and references from previous employers
Note7 Sept 2022
Provider responded quickly during and after inspection to update records and address concerns
Note7 Sept 2022
Provider worked collaboratively with GPs, district nurses and other professionals
Note7 Sept 2022
Staff were experienced, mandatory training recently renewed, and found managers supportive
Note7 Sept 2022
Staff wore PPE correctly and people/relatives had no concerns about infection control

Note7 Sept 2022
Preventing and controlling infection
Note7 Sept 2022
Staffing and recruitment
Note7 Sept 2022
Using medicines safely
Note7 Sept 2022
Systems and processes to safeguard people from the risk of abuse
Note7 Sept 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note7 Sept 2022
Working in partnership with others
Note7 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note7 Sept 2022
How the provider understands and acts on the duty of candour
Note7 Sept 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
Note30 Oct 2021
Leadership culture and registered manager oversight