Windmill Hill Care Limited

Requires improvementRated 21/07/2022Home care · Birmingham

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note21 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note21 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note21 Jul 2022
Staff work with other agencies; supporting people to access healthcare services
Note21 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note21 Jul 2022
Staff support: induction, training, skills and experience
Note21 Jul 2022
Ensuring consent to care and treatment in line with law and guidance

Note21 Jul 2022
Staff gained consent before delivering care and supported people's choice and control
Note21 Jul 2022
Effective partnership working with GPs and community nursing teams led to positive outcomes
Note21 Jul 2022
Registered manager took immediate action on medicines and moving & handling concerns raised during inspection
Note21 Jul 2022
Pre-employment checks (DBS, identity, references) were generally undertaken
Note21 Jul 2022
People felt safe with staff and protected from the risks of abuse
Note21 Jul 2022

Note21 Jul 2022
Improving care quality in response to complaints or concerns
Note21 Jul 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note21 Jul 2022
Planning personalised care to ensure people have choice and control
Note21 Jul 2022
End of life care and support
Note21 Jul 2022
Meeting people's communication needs

Note21 Jul 2022
Learning lessons when things go wrong
Note21 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note21 Jul 2022
Staffing and recruitment
Note21 Jul 2022
Preventing and controlling infection
Note21 Jul 2022
Assessing risk, safety monitoring and management
Note21 Jul 2022
Using medicines safely

Note21 Jul 2022
Continuous learning and improving care; Working in partnership with others
Note21 Jul 2022
Engaging and involving people using the service, the public and staff
Note21 Jul 2022
Duty of candour
Note21 Jul 2022
Managers being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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