Note29 Jan 2020
Open and supportive organisational culture with visible, accessible management praised by staff.
Note29 Jan 2020
Effective quality assurance including monthly satisfaction surveys sent to 20% of exited service users and an annual collated report.
Note29 Jan 2020
Strong multidisciplinary working with district nurses, occupational therapists and other professionals.
Note29 Jan 2020
Care plans were person-centred, regularly updated, and people were involved in their assessments and gave informed consent.
Note29 Jan 2020
No missed visits reported; rota system was adaptable and centred on people's needs with an on-call system always available.
Note29 Jan 2020
Comprehensive training programme covering safeguarding, infection control, moving and handling, medication and more.
Note29 Jan 2020
Staff received regular supervision three or four times a year and annual appraisals, with senior staff working alongside support staff.
Note29 Jan 2020
People consistently reported feeling safe and very satisfied with the service, describing staff as kind, patient and caring.
moderategovernance29 Jan 2020
This meant the service could not be certain people who were employed were safe and suitable to work with vulnerable people prior to employment.
moderatestaff_competency29 Jan 2020
we found that the services own policies were not always followed surrounding completion of pre-employment checks prior to a new member of staff working at the service.
Note30 Nov 2019
Technology used innovatively to support independence, consent, and care plan delivery
Note30 Nov 2019
Comprehensive training programme including external NHS training and enablement practice monitoring
Note30 Nov 2019
Strong multi-agency working with occupational therapists, district nurses, and hospital teams
Note30 Nov 2019
Robust governance framework with audits, spot checks, and continuous learning from complaints and incidents
Note30 Nov 2019
Highly positive feedback from people and relatives about the caring, kind and professional staff
Note30 Nov 2019
Staff recruitment improved from previous Requires Improvement rating; all pre-employment checks completed
Note30 Nov 2019
No missed visits recorded; staff stayed as long as needed with untimed, flexible visits