Operated by Housing 21

Housing 21 - Laurel Gardens

GoodRated 22/02/2024Home care · Atherstone

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

22 findings

Note22 Feb 2024
People and relatives regularly surveyed for feedback; equality, diversity and inclusion strategies being developed
Note22 Feb 2024
Transparent duty of candour practice; apologies and actions shared with people and relatives when things went wrong
Note22 Feb 2024
Provider worked in partnership with health and social care professionals to achieve good outcomes
Note22 Feb 2024
Visible, approachable registered manager promoting person-centred, inclusive care
Note22 Feb 2024
Open, no-blame learning culture with incidents reviewed and improvements implemented
Note22 Feb 2024
Effective governance improvements since last inspection; breach of Regulation 17 resolved with no recurrence
Note22 Feb 2024
Strong safeguarding culture; staff confident to escalate concerns and report to local authority
Note22 Feb 2024
Safe medicines administration with regular staff competency checks; MAR records showed medicines given as prescribed
Note22 Feb 2024
Sufficient staffing levels with consistent staff teams; people reported staff arrived on time and stayed the required duration
Note22 Feb 2024
People were involved in their risk assessments and safety care planning arrangements, receiving personalised support

Note22 Feb 2024
Consent to care and treatment sought in line with legislation and guidance
Note22 Feb 2024
Learning lessons when things go wrong
Note22 Feb 2024
Preventing and controlling infection
Note22 Feb 2024
Using medicines safely
Note22 Feb 2024
Systems and processes to safeguard people from the risk of abuse
Note22 Feb 2024
Staffing and recruitment
Note

Note22 Feb 2024
Working in partnership with others
Note22 Feb 2024
Engaging and involving people using the service, the public and staff, fully considering equality characteristics
Note22 Feb 2024
Duty of candour — open and honest with people when something goes wrong
Note22 Feb 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note22 Feb 2024
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning