Operated by Focus Care Link Limited

Focus Care Link Ltd - Waltham Forest Branch

Requires improvementRated 27/08/2025Home care · London

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note23 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note23 Dec 2022
Ensuring people are well treated and supported, respecting equality and diversity

Note23 Dec 2022
Supporting people to live healthier lives, access healthcare services and support
Note23 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note23 Dec 2022
Staff support: induction, training, skills and experience
Note23 Dec 2022
Assessing people's needs and choices, delivering care in line with standards, guidance and the law
Note23 Dec 2022
Ensuring consent to care and treatment in line with law and guidance

Note23 Dec 2022
People's communication needs were assessed and reasonable adjustments made, including matching care workers who spoke the same language.
Note23 Dec 2022
Infection control measures were in place and staff had access to adequate PPE supplies.
Note23 Dec 2022
Staff reported an open and honest culture and felt valued and listened to by the registered manager.
Note23 Dec 2022
Complaints were addressed in a timely manner with evidence of learning and follow-up actions.
Note23 Dec 2022
The provider had correct MCA authorisations in place, including lasting power of attorney documents where required.

Note23 Dec 2022
End of life care and support
Note23 Dec 2022
Improving care quality in response to complaints or concerns
Note23 Dec 2022
Meeting people's communication needs
Note23 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note23 Dec 2022
Learning lessons when things go wrong
Note23 Dec 2022
Preventing and controlling infection
Note23 Dec 2022
Recruitment
Note23 Dec 2022
Assessing risk, safety monitoring and management
Note23 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note23 Dec 2022
Using medicine safely
Note

Note23 Dec 2022
Working in partnership with others
Note23 Dec 2022
Continuous learning and improving care
Note23 Dec 2022
Engaging and involving people using the service, the public and staff
Note23 Dec 2022
How the provider understands and acts on the duty of candour
Note23 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note23 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements