Focus Care Link Ltd - Waltham Forest Branch

London, E10 · Established 21/0 · Operated by Focus Care Link Limited

A CQC-regulated home-care provider serving London, registered since 21/0. Rated Requires improvement at its most recent CQC inspection (27/08/2025).

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What the CQC found

The five questions inspectors ask, and how Focus scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“People's communication needs were assessed and reasonable adjustments made, including matching care workers who spoke the same language.”
CQC inspection report, Dec 2022

“Infection control measures were in place and staff had access to adequate PPE supplies.”
CQC inspection report, Dec 2022

“Staff reported an open and honest culture and felt valued and listened to by the registered manager.”
CQC inspection report, Dec 2022

Inspection history

The trajectory matters as much as the latest rating.

Aug 2025
Not rated
Date of Assessment: 1 May 2025. Focus Care Link Ltd – Waltham Forest Branch is a homecare agency. It provides personal care to people living in their own houses and flats in the community. At the time of our inspection there were 60 people using the service. A…
Dec 2022
Requires improvement
Focus Care Link Ltd – Waltham Forest Branch requires improvement overall, with ongoing concerns around staff lateness and missed visits, gaps in medicines administration records, and some staff lacking clarity on safeguarding procedures. The service performs w…
May 2020
Not rated
May 2020
Not rated
May 2020
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Focus does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at E10 7JQ in London. Service area not formally published; we recommend asking the agency directly when requesting a quote.

E10

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