Dreisco Care Limited

GoodRated 26/07/2023Home care · Leicester

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

13 findings

Other

Note26 Sept 2023
Provider aware of duty of candour requirements and submitted notifications appropriately
Note26 Sept 2023
Good links with local partners including GP practices and social work teams
Note26 Sept 2023
Person involved in care planning, reviews and feedback; suggestions acted upon promptly
Note26 Sept 2023
Registered manager approachable and supportive; positive staff and person relationships
Note26 Sept 2023
Person-centred care plans reflecting personal choices, preferences, life history and interests
Note26 Sept 2023
Good infection prevention and control practices with appropriate PPE use
Note26 Sept 2023
All compulsory and optional staff training up to date with refresher training scheduled
Note26 Sept 2023
Safe recruitment practices including DBS checks and previous employer references
Note26 Sept 2023
Consistent staffing with staff arriving on time and going above and beyond for the person
Note26 Sept 2023
Risk assessments completed appropriately with clear guidance for staff; person actively involved in risk management
Note26 Sept 2023
Staff trained in safeguarding and demonstrated clear understanding of reporting responsibilities
minorrecord_keeping26 Sept 2023
whilst the provider was completing quality monitoring, the records lacked detailed information to demonstrate they had effective oversight of the service.
minorgovernance26 Sept 2023
the documentation used by the provider to complete their quality monitoring checks could be further improved. This would enable the provider to record any concerns and any required actions