Expertise Homecare (Central & West Kent) Ltd

Maidstone, ME15 · Established 14/0 · Operated by Expertise Homecare (Central & West Kent) Limited

A CQC-regulated home-care provider serving Maidstone, registered since 14/0. Rated Good at its most recent CQC inspection (23/01/2020).

Get a quote →+ Add to compare Talk to a human about this agency

What the CQC found

The five questions inspectors ask, and how Expertise scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“High majority of people rated the agency as excellent in the 2017 customer survey; staff expressed pride and satisfaction in their work.”
CQC inspection report, Oct 2021

“Strong quality assurance cycle including quarterly telephone reviews, six-monthly face-to-face reviews, annual questionnaires and an internal audit schedule.”
CQC inspection report, Oct 2021

“Multi-format supervision model combining face-to-face, telephone and observed spot-check supervisions with feedback sought from the person at the end of each call.”
CQC inspection report, Oct 2021

Inspection history

The trajectory matters as much as the latest rating.

Oct 2021
Good
Expertise Homecare (Central & West Kent) Ltd was rated Good overall at its January 2017 inspection, with an Outstanding rating for responsiveness driven by innovative use of proprietary software, a customer portal, and a proactive hospital-discharge initiative…
Jan 2020
Good
Expertise Homecare (Central & West Kent) Ltd was rated Good across all five key questions at this October 2019 inspection, down from an Outstanding in Responsive at its previous inspection. The main concern was inconsistency of care staff during the registered…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Expertise does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at ME15 6RJ in Maidstone. Service area not formally published; we recommend asking the agency directly when requesting a quote.

ME15

Comparable agencies nearby

Maidstone, Kent

Run by ECL Healthcare Limited

Not rated0.9 km awayKent

Registered manager: Nyoni, Crispen

The Garden of Kent Homecare LTD t/a The Garden of England Homecare

Run by The Garden Of Kent Homecare Ltd

Good1.0 km awayKent

Registered manager: Cook, Allyson

Phoenix Support Ltd

Good1.1 km awayKent

Registered manager: Read, Samantha

Like the look of Expertise? Let us get you a quote.

We'll contact them with your needs and bring back the answer. Free, no commitment.

Request a quote →