Horizonz Care Ltd

GoodRated 8 Aug 2023Home care · Batley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

19 findings

Note8 Aug 2023
Strong working relationships with health and social care professionals
Note8 Aug 2023
Provider maintained a service improvement plan and conducted regular satisfaction surveys with positive feedback
Note8 Aug 2023
Positive person-centred culture with staff going beyond scheduled call times to meet individual needs
Note8 Aug 2023
Effective governance systems in place, resolving previous breach of Regulation 17; regular audits completed
Note8 Aug 2023
Medicines administered safely with regular auditing of medication administration records
Note8 Aug 2023
Sufficient staffing levels with consistent carers; staff stayed for full duration of scheduled calls
Note8 Aug 2023
Care plans were detailed, risks clearly identified and monitored, with changes communicated to staff promptly
Note8 Aug 2023
Systems and processes were in place to safeguard people from the risk of abuse; people and relatives reported feeling safe

Note8 Aug 2023
Working in partnership with others
Note8 Aug 2023
Engaging and involving people using the service, the public and staff
Note8 Aug 2023
Duty of candour; continuous learning and improving care
Note8 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note8 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements