Operated by Bluebell Support Services Limited

Bluebell Support Services

GoodRated 8 Oct 2017Home care · Castle Rising

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

28 findings

caring

Note29 Jan 2020
Dignity, respect and independence
Note29 Jan 2020
Relationships and person-centred approach

effective

Note29 Jan 2020
Healthcare support
Note29 Jan 2020
Nutrition and hydration support
Note29 Jan 2020
Staff training and supervision
Note29 Jan 2020
Consent and Mental Capacity Act

Other

Note29 Jan 2020
The registered manager proactively sought improvement, engaging with the local authority and peer networks to drive quality.
Note29 Jan 2020
Staff received training and supervision across multiple subjects; induction included shadowing and competency discussion.
Note29 Jan 2020
Strong, open and transparent leadership with good staff morale; staff felt valued and supported by the registered manager.
Note29 Jan 2020
Complaints were recorded, investigated, and responded to with action plans; feedback was actively sought from people and relatives.
Note29 Jan 2020
People felt listened to and empowered to make decisions about their care, with regular reviews and personalised care planning.
Note

responsive

Note29 Jan 2020
Complaints handling
Note29 Jan 2020
Care planning and individual needs

safe

Note29 Jan 2020
Staffing levels and recruitment
Note29 Jan 2020
Safeguarding
Note29 Jan 2020
Medicines management
Note29 Jan 2020
Risk assessment and management

well_led

Note29 Jan 2020
Governance and quality monitoring
Note29 Jan 2020
Leadership and culture

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: PE31 6AG
Registered manager: Gotora, Shelly
Local authority: Norfolk
Region: East
City: Castle Rising
Last CQC check: 10/Aug/2017 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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