County Care Independent Living Ltd

GoodRated 31/08/2023Home care · Woking

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note31 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note31 Aug 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note31 Aug 2023
Ensuring consent to care and treatment in line with law and guidance
Note31 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note31 Aug 2023
Supporting people to live healthier lives, access healthcare services and support
Note31 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note31 Aug 2023
Staff support: induction, training, skills and experience

Note31 Aug 2023
Proactive safeguarding involvement including National Safeguarding Week events and multi-agency engagement.
Note31 Aug 2023
Staff felt valued, well-supported, and spoke positively about the organisation's culture and leadership.
Note31 Aug 2023
Accessible information standards met with easy-read materials and personalised communication formats.
Note31 Aug 2023
Community Skills Project enabling people to develop life skills, independence, and employment opportunities.
Note31 Aug 2023
Excellent partnership working with health and social care professionals, including timely discharge support and collaborative care planning.
Note

Note31 Aug 2023
End of life care and support
Note31 Aug 2023
Improving care quality in response to complaints or concerns
Note31 Aug 2023
Meeting people's communication needs
Note31 Aug 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note31 Aug 2023
Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and take part in activities

Note31 Aug 2023
Preventing and controlling infection
Note31 Aug 2023
Using medicines safely
Note31 Aug 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note31 Aug 2023
Systems and processes to safeguard people from the risk of abuse
Note31 Aug 2023
Staffing and recruitment

Note31 Aug 2023
Working in partnership with others
Note31 Aug 2023
Engaging and involving people using the service, the public and staff
Note31 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note31 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info