Milford Del Support Agency

Sandown, PO36 · Established 11/0 · Operated by Milford Del Support Agency Limited

A CQC-regulated home-care provider serving Sandown, registered since 11/0. Rated Outstanding at its most recent CQC inspection (18/07/2025).

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What the CQC found

The five questions inspectors ask, and how Milford scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

In their own words: what inspectors said

“Senior team were responsive throughout inspection and acted to set timescales for improvement”
CQC inspection report, Jul 2023

“Safety audits of settings were effective in identifying and addressing areas for improvement”
CQC inspection report, Jul 2023

“There were examples of people becoming less distressed and needing substantially less physical intervention”
CQC inspection report, Jul 2023

Inspection history

The trajectory matters as much as the latest rating.

Jul 2025
Not rated
Date of assessment 22 April to 07 May 2025. We carried out this assessment to gain an up-to-date view of the service. The provider was previously in breach of the legal regulations in relation to safe care and treatment, safeguarding people from abuse, staffin…
Jul 2023
Requires improvement
Milford Del Support Agency received a 'Requires Improvement' rating following a focused inspection in March 2023, with warning notices served for breaches of Regulations 12 and 13 relating to unsafe risk management, insufficient restraint oversight, and inadeq…
Oct 2021
Not rated
Oct 2021
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Milford does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at PO36 9LE in Sandown. Service area not formally published; we recommend asking the agency directly when requesting a quote.

PO36

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