Operated by Milford Del Support Agency Limited

Milford Del Support Agency

OutstandingRated 18/07/2025Home care · Sandown

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note19 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note19 Jul 2023
Staff working with other agencies to provide consistent, effective, timely care
Note19 Jul 2023
Assessing people's needs and choices; delivering care in line with standards
Note19 Jul 2023
Ensuring consent to care and treatment in line with law and guidance
Note19 Jul 2023
Staff support: induction, training, skills and experience

Note19 Jul 2023
Senior team were responsive throughout inspection and acted to set timescales for improvement
Note19 Jul 2023
Safety audits of settings were effective in identifying and addressing areas for improvement
Note19 Jul 2023
There were examples of people becoming less distressed and needing substantially less physical intervention
Note19 Jul 2023
People reported high satisfaction: 'I love it here, it's a dream place and I have so much independence'
Note19 Jul 2023
Staff advocated for people and worked with families and professionals to ensure access to healthcare
Note19 Jul 2023
Medicines stored safely and audits undertaken regularly

Note19 Jul 2023
Using medicines safely
Note19 Jul 2023
Preventing and controlling infection
Note19 Jul 2023
Systems and processes to safeguard people from the risk of abuse
Note19 Jul 2023
Staffing and recruitment
Note19 Jul 2023
Assessing risk, safety monitoring and management

Note19 Jul 2023
Working in partnership with others
Note19 Jul 2023
How the provider understands and acts on the duty of candour
Note19 Jul 2023
Engaging and involving people using the service, the public and staff
Note19 Jul 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info