Operated by Candlelight Homecare Services Limited

Candlelight Homecare Services Wimborne Area Office

GoodRated 22/08/2024Home care · Wimborne

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

22 findings

Other

Note12 Apr 2023
Duty of candour understood and CQC notification requirements met by registered manager and nominated individual.
Note12 Apr 2023
People felt safe; over 90% satisfaction in 2022 annual survey.
Note12 Apr 2023
Electronic MAR system allowing immediate medication updates following GP or pharmacist advice.
Note12 Apr 2023
Approachable and supportive registered manager and management team praised by people, relatives, and staff.
Note12 Apr 2023
Positive staff culture with high morale; staff felt valued, supported, and proud to work for the service.
Note12 Apr 2023
Strong recruitment processes including DBS checks, references, induction, shadow shifts, and competency assessments.
Note12 Apr 2023
Sufficient staffing levels with continuity of care as an ongoing focus and dedicated visit co-ordinator.
Note12 Apr 2023
Robust infection prevention and control procedures with adequate PPE supplies confirmed by people and relatives.
moderaterecord_keeping12 Apr 2023
Completed medicine administration records (MAR) were not visible to staff who were responsible for daily oversight of care visits.
minorincident_learning12 Apr 2023
Learning from incidents was not always shared within the service and providers locations.
moderatecare_planning12 Apr 2023
Instructions on safe ways of working to reduce or eliminate risks were not always documented. The information did not always inform care planning and was not always personalised.
moderatemedication_management12 Apr 2023
Medicines assessments and instructions were not always detailed and in place for staff to follow. Guidance had not been created to ensure medicines taken 'as required' were offered consistently.
criticalgovernance12 Apr 2023
Quality assurance systems were either not in place or did not operate effectively. Audits and planned monitoring were not in place and therefore had not identified the shortfalls found within the insp…

safe

Note12 Apr 2023
Preventing and controlling infection
Note12 Apr 2023
Systems and processes to safeguard people from the risk of abuse
Note12 Apr 2023
Staffing and recruitment
Note12 Apr 2023
Using medicines safely
Note12 Apr 2023
Assessing risk, safety monitoring and management

well_led

Note12 Apr 2023
Engaging and involving people using the service, the public and staff
Note12 Apr 2023
How the provider understands and acts on the duty of candour
Note12 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note12 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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