Operated by ICRIT Healthcare Limited

ICRIT Healthcare

GoodRated 23/10/2019Home care · Bolton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note8 Sept 2022
High satisfaction levels reported in service user survey.
Note8 Sept 2022
Service working within Mental Capacity Act 2005 principles; consent obtained from people.
Note8 Sept 2022
Lessons learned from incidents shared with team and recorded in meeting minutes.
Note8 Sept 2022
Accessible Information Standard met, including translation of care plan into a person's first language.
Note8 Sept 2022
Complaints policy in place with documented investigations and outcome letters.
Note8 Sept 2022
Care plans personalised and holistic, including cultural, religious and communication needs.

Note8 Sept 2022
Infection control
Note8 Sept 2022
Safeguarding knowledge and procedures
Note8 Sept 2022
Staffing levels and recruitment
Note8 Sept 2022
Medicines management
Note8 Sept 2022
Moving and handling practice not always followed agreed risk assessments