Operated by Comficare Limited

Comficare Ltd

Requires improvementRated 28/06/2023Home care · Barnstaple

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Dec 2025
Respecting and promoting people's privacy, dignity and independence
Note12 Dec 2025
Supporting people to express their views and be involved in making decisions about their care
Note12 Dec 2025
Ensuring people are well treated and supported; respecting equality and diversity

Note12 Dec 2025
Staff working with other agencies to provide consistent, effective, timely care
Note12 Dec 2025
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Dec 2025
Staff support: induction, training, skills and experience
Note12 Dec 2025
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note12 Dec 2025
Ensuring consent to care and treatment in line with law and guidance

Note12 Dec 2025
The service did not use agency staff, ensuring continuity of care from familiar workers during the pandemic.
Note12 Dec 2025
The registered manager was approachable and responsive; complaints were acted on promptly.
Note12 Dec 2025
Care was personalised and responsive to individual needs and preferences, including communication in accessible formats.
Note12 Dec 2025
People were treated with dignity, respect and compassion; relatives and people using the service spoke highly of staff.
Note12 Dec 2025
Infection prevention and control was well managed, including weekly COVID-19 testing, PPE provision and vaccination support.
Note

Note12 Dec 2025
Improving care quality in response to complaints or concerns
Note12 Dec 2025
Meeting people's communication needs
Note12 Dec 2025
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Dec 2025
Preventing and controlling infection
Note12 Dec 2025
Staffing and recruitment
Note12 Dec 2025
Systems and processes to safeguard people from the risk of abuse
Note12 Dec 2025
Learning lessons when things go wrong
Note12 Dec 2025
Using medicines safely
Note12 Dec 2025
Assessing risk, safety monitoring and management

Note12 Dec 2025
Engaging and involving people using the service, the public and staff
Note12 Dec 2025
How the provider understands and acts on the duty of candour; working in partnership with others
Note12 Dec 2025
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note12 Dec 2025
Continuous learning and improving care; managers and staff being clear about their roles and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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