Operated by Soma Healthcare Limited

Soma Healthcare (East London)

GoodRated 8 Jan 2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note1 Aug 2023
Respecting and promoting people's privacy, dignity and independence
Note1 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note1 Aug 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Aug 2023
Ensuring consent to care and treatment in line with law and guidance
Note1 Aug 2023
Staff working with other agencies to provide consistent, effective, timely care
Note1 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Aug 2023
Staff support: induction, training, skills and experience
Note1 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note1 Aug 2023
Service worked in partnership with local authorities, social workers and healthcare professionals
Note1 Aug 2023
Positive feedback from people and relatives, with open communication channels and responsive management
Note1 Aug 2023
Governance systems improved since previous inspection, no longer in breach of Regulation 17; audits covering care documentation, spot checks, staffing, timekeeping and medicines
Note1 Aug 2023
Person-centred care plans reviewed and updated when needs changed
Note1 Aug 2023
Staff received mandatory training, formal supervision and annual appraisals
Note

Note1 Aug 2023
End of life care and support
Note1 Aug 2023
Improving care quality in response to complaints or concerns
Note1 Aug 2023
Meeting people's communication needs
Note1 Aug 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Aug 2023
Working in partnership with others
Note1 Aug 2023
Engaging and involving people using the service, the public and staff; Continuous learning and improving care
Note1 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info