DCAS Direct Personnel Limited

GoodRated 7 Sept 2019Home care · London

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Equality, diversity and cultural needs
Note30 Oct 2021
Continuity of care and person-centred approach
Note30 Oct 2021
Kindness, dignity and respect

effective

Note30 Oct 2021
Nutrition and hydration
Note30 Oct 2021
Needs assessment
Note30 Oct 2021
Consent and Mental Capacity Act
Note30 Oct 2021
Staff training
Note30 Oct 2021
Supervision and appraisal

Other

Note30 Oct 2021
Sufficient staffing numbers maintained with contingency arrangements for absences
Note30 Oct 2021
Management described as approachable and responsive by people, relatives and staff
Note30 Oct 2021
Provider worked with other organisations and national domiciliary care bodies to learn best practice
Note30 Oct 2021
People's end of life care wishes were recorded in care plans
Note30 Oct 2021
Staff treated people with dignity and respect and supported cultural, religious and gender preferences
Note30 Oct 2021

responsive

Note30 Oct 2021
End of life care
Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Personalised care planning

safe

Note30 Oct 2021
Infection control
Note30 Oct 2021
Safeguarding
Note30 Oct 2021
Staffing and recruitment
Note30 Oct 2021
Medicines management
Note30 Oct 2021
Risk assessment and management

well_led

Note30 Oct 2021
Leadership and culture
Note30 Oct 2021
Feedback and engagement
Note30 Oct 2021
Governance and quality assurance

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: N15 4RY
Registered manager: James, Donya
Local authority: Haringey
Region: London
City: London
Last CQC check: 09/Jul/2019 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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