Operated by Assured Lifestyle Limited

Home Instead Senior Care

GoodRated 22/04/2023Home care · Sutton Coldfield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

11 findings

Note22 Apr 2023
Provider worked effectively in partnership with health and social care agencies.
Note22 Apr 2023
Open and transparent culture; all staff felt valued and well supported.
Note22 Apr 2023
Person-centred care plans with risk assessments reviewed regularly and co-produced with people and families.
Note22 Apr 2023
Incidents recorded, investigated, reviewed and learning shared with staff.
Note22 Apr 2023
Effective infection control processes with PPE provided and used consistently.
Note22 Apr 2023
Medication administered safely with staff competencies reviewed by managers.
Note22 Apr 2023
No missed or late calls reported; staff arrived on time and stayed for the allocated duration.
Note22 Apr 2023
People felt safe and staff demonstrated clear knowledge of safeguarding reporting procedures.
moderategovernance22 Apr 2023
The nominated individual was developing quality assurance systems to give them consistent oversight of their service. The new processes needed time to become embedded.
moderateleadership22 Apr 2023
The provider did not have a registered manager in post. The nominated individual had recently appointed a new manager.
criticalgovernance22 Apr 2023
One recent safeguarding incident had been reported by the provider to the local authority. However, the nominated individual had not informed CQC.