Time to Care Specialist Support Services Limited

Not RatedHome care · Alnwick

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Aug 2023
Ensuring consent to care and treatment in line with law and guidance
Note3 Aug 2023
Staff working with other agencies to provide consistent, effective, timely care
Note3 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Aug 2023
Staff support: induction, training, skills and experience
Note3 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note30 Oct 2021
Supervision and appraisal
Note30 Oct 2021
Nutrition and healthcare access
Note30 Oct 2021
Staff training records
Note30 Oct 2021
Mental Capacity Act compliance

Note3 Aug 2023
Partnership working with external agencies including behaviour management teams, dieticians and speech and language teams, with strategies recorded in individual support plans.
Note3 Aug 2023
Robust governance including quality audits, statutory notifications, duty of candour policy, business contingency plans, and easy-read surveys for service user feedback.
Note3 Aug 2023
Mental Capacity Act compliance evidenced through up-to-date policies, staff training, and best interest decisions recorded in support plans.
Note3 Aug 2023
Strong positive culture with staff retention and wellbeing scheme; HR manager conducted weekly check-in calls with new staff; staff spoke passionately about their roles.
Note3 Aug 2023
Staff completed the Care Certificate and received condition-specific training (e.g. epilepsy, mobility equipment); multidisciplinary weekly meetings with learning disability nurses, SALT and positive…

Note3 Aug 2023
Working in partnership with others
Note3 Aug 2023
Continuous learning and improving care
Note3 Aug 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note3 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note3 Aug 2023
How the provider understands and acts on the duty of candour
Note3 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by Northumberland County Council

Outstanding0.3 km awayNorthumberland

Registered manager: Davison, Susan

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