Operated by Priority Plus Limited

Priority Plus Ltd

GoodRated 12 May 2019Home care · Birmingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Dec 2019
Respecting and promoting people's privacy, dignity and independence
Note5 Dec 2019
Ensuring people are well treated and supported; respecting equality and diversity
Note5 Dec 2019
Supporting people to express their views and be involved in making decisions about their care

Note5 Dec 2019
Ensuring consent to care and treatment in line with law and guidance
Note5 Dec 2019
Staff support: induction, training, skills and experience
Note5 Dec 2019
Staff working with other agencies and supporting people to live healthier lives
Note5 Dec 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note5 Dec 2019
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note29 Jan 2020
Strong compliments received from people and relatives; high satisfaction reported in surveys.
Note29 Jan 2020
Complaints process was clear and people felt confident raising concerns.
Note29 Jan 2020
Management were accessible, approachable, and held regular quality monitoring checks.
Note29 Jan 2020
Care plans were person-centred, kept up to date, and people were involved in reviews.
Note29 Jan 2020
Cultural and dietary needs were considered, including matching staff ethnicity and language to service users.
Note29 Jan 2020

Note5 Dec 2019
End of life care and support
Note5 Dec 2019
Improving care quality in response to complaints or concerns
Note5 Dec 2019
Meeting people's communication needs
Note5 Dec 2019
Planning personalised care to ensure people have choice and control

Note5 Dec 2019
Continuous learning and improving care and working in partnership with others
Note5 Dec 2019
How the provider understands and acts on the duty of candour
Note5 Dec 2019
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note5 Dec 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note5 Dec 2019
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics