Note29 Jan 2020
Quality monitoring systems in place including safeguarding, complaints, incidents and accidents records
Note29 Jan 2020
Registered manager accessible, supportive, and conducted competency checks and home visits
Note29 Jan 2020
Staff encouraged people's independence and promoted dignity and privacy
Note29 Jan 2020
People and relatives involved in planning and reviewing care
Note29 Jan 2020
Care records personalised to reflect people's preferences, interests and health needs
Note29 Jan 2020
People supported to maintain healthy diet and make their own food choices
Note29 Jan 2020
Staff understood and applied Mental Capacity Act principles, seeking consent before providing support
Note29 Jan 2020
Staff supported people to take medicines safely and registered manager completed audit checks
Note29 Jan 2020
Appropriate pre-employment checks including DBS completed for all staff
Note29 Jan 2020
Risk assessments carried out and reviewed promptly when new or changed risks identified
Note29 Jan 2020
Staff knowledgeable about safeguarding and knew how to recognise and report potential abuse
Note28 Aug 2019
Staff felt well supported, with supervision sessions, team meetings and an approachable management team.
Note28 Aug 2019
The Accessible Information Standard was met and people's communication needs were addressed.
Note28 Aug 2019
People had access to healthcare professionals and were supported by a range of specialists including epilepsy nurse specialists and speech and language therapists.
Note28 Aug 2019
Care plans were personalised, detailed and regularly updated with involvement from people and relatives.
Note28 Aug 2019
People were treated with kindness, dignity and respect; staff knew people's preferences and backgrounds in detail.
Note28 Aug 2019
Medicines were managed safely with effective systems in place to store, administer and record medicines.
Note28 Aug 2019
Staff were specifically recruited for individuals based on skills, likes and dislikes, with people and relatives involved in the recruitment process.
Note28 Aug 2019
Risks to people's health and wellbeing were considered, assessed and regularly reviewed, including behaviour management plans developed with health professionals.
moderateincident_learning28 Aug 2019
the provider was unable to evidence what action they had taken to avoid this happening again.
moderategovernance28 Aug 2019
it was unclear how these were used to drive improvements within people's home...There was no further follow up to this to show what the provider had done to reduce these behaviours.