U&I Care Limited

GoodRated 8 Aug 2019Home care · Warrington

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Sept 2024
Supporting people to express their views and be involved in making decisions about their care
Note4 Sept 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Sept 2024
Ensuring consent to care and treatment in line with law and guidance
Note4 Sept 2024
Staff working with other agencies to provide consistent, effective, timely care
Note4 Sept 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Sept 2024
Staff support; induction, training, skills and experience
Note4 Sept 2024
Assessing people's needs and choices, delivering care in line with standards, guidance and the law

Note4 Sept 2024
Strong partnership working with health, social care professionals and other organisations
Note4 Sept 2024
Accessible information provided in multiple formats including Makaton, picture books and audio
Note4 Sept 2024
Service improved from previous Requires Improvement rating, resolving breaches of Regulations 17 and 19
Note4 Sept 2024
Medicines managed safely with regular senior staff audits and observation of practice
Note4 Sept 2024
Comprehensive risk assessments promoting positive risk-taking to enable people to experience new things
Note4 Sept 2024

Note4 Sept 2024
Improving care quality in response to complaints or concerns
Note4 Sept 2024
Supporting people to develop and maintain relationships to avoid social isolation
Note4 Sept 2024
Meeting people's communication needs
Note4 Sept 2024
Planning personalised care to ensure people have choice and control

Note4 Sept 2024
Continuous learning and improving care; Working in partnership with others
Note4 Sept 2024
Engaging and involving people using the service, the public and staff
Note4 Sept 2024
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
Note4 Sept 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info