Caring Circle Limited

GoodRated 16/11/2022Home care · Nottingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

28 findings

Note16 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note16 Nov 2022
Staff working with other agencies to provide consistent, effective, timely care
Note16 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Nov 2022
Staff support: induction, training, skills and experience
Note16 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note16 Nov 2022
Accidents and incidents were recorded, followed up and lessons learned shared with the staff team.
Note16 Nov 2022
Positive, person-centred culture with staff describing high job satisfaction and commitment to people's wellbeing.
Note16 Nov 2022
Registered manager was well thought of, accessible, and responded immediately to issues identified during inspection.
Note16 Nov 2022
Provider worked flexibly in partnership with health and social care professionals including social workers, occupational therapists and district nurses.
Note16 Nov 2022
Staff received induction, mandatory training, refresher training and one-to-one supervisions.
Note16 Nov 2022
Medicines administered safely with electronic MAR charts monitored by senior staff; staff competency in medicines administration was checked.

Note16 Nov 2022
Learning lessons when things go wrong
Note16 Nov 2022
Preventing and controlling infection
Note16 Nov 2022
Using medicines safely
Note16 Nov 2022
Systems and processes to safeguard people from the risk of abuse
Note16 Nov 2022
Staffing and recruitment
Note16 Nov 2022
Assessing risk, safety monitoring and management

Note16 Nov 2022
Working in partnership with others
Note16 Nov 2022
Engaging and involving people using the service, the public and staff
Note16 Nov 2022
How the provider understands and acts on the duty of candour
Note16 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note16 Nov 2022
Continuous learning and improving care
Note16 Nov 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements