Operated by Pannonia Care Limited

Pannonia Care

Requires improvementRated 7 Apr 2023Home care · Woking

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note4 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Jul 2023
Staff working with other agencies to provide consistent, effective, timely care
Note4 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Jul 2023
Staff support: induction, training, skills and experience
Note4 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note4 Jul 2023
Ensuring consent to care and treatment in line with law and guidance

Note4 Jul 2023
Detailed communication needs recorded in care plans, including non-verbal cues for one person.
Note4 Jul 2023
The registered manager had an up-to-date mandatory training record including infection control, MCA, safeguarding and food and nutrition.
Note4 Jul 2023
The registered manager produced a care plan for one person in their own language, demonstrating cultural inclusivity.
Note4 Jul 2023
People were supported to have maximum choice and control of their lives in the least restrictive way.
Note4 Jul 2023
Staff showed a caring and respectful approach and good relationships had been developed with people.
Note

Note4 Jul 2023
Improving care quality in response to complaints or concerns
Note4 Jul 2023
Supporting people to develop and maintain relationships; support to follow interests and activities
Note4 Jul 2023
Meeting people's communication needs
Note4 Jul 2023
Planning personalised care to ensure people have choice and control; End of life care and support

Note4 Jul 2023
Preventing and controlling infection
Note4 Jul 2023
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note4 Jul 2023
Assessing risk, safety monitoring and management
Note4 Jul 2023
Staffing and recruitment
Note4 Jul 2023
Using medicines safely

Note4 Jul 2023
Engaging and involving people; duty of candour
Note4 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note4 Jul 2023
Managers and staff being clear about their roles; quality performance, risks and regulatory requirements; Working in partnership; Continuous learning

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info