Note30 Oct 2021
Mental Capacity Act and DoLS compliance embedded in care planning and assessment processes
Note30 Oct 2021
Electronic incident monitoring system enabling learning from accidents and untoward events
Note30 Oct 2021
ISO 9001:2008 quality management accreditation re-audited and maintained in July 2017
Note30 Oct 2021
Quality assurance systems including weekly and monthly checks on medication and financial transactions
Note30 Oct 2021
Regular supervision, appraisals and staff meetings supporting staff development
Note30 Oct 2021
Effective complaints procedure available in plain English and pictorial formats
Note30 Oct 2021
Person-centred support plans with detailed information about likes, dislikes, routines and individual preferences
Note30 Oct 2021
Comprehensive induction programme including shadowing, mandatory training and Care Certificate completion
Note30 Oct 2021
Robust recruitment procedures including face-to-face interviews, written references and DBS checks
Note30 Oct 2021
Staff were described as caring, friendly and well-trained by relatives, with strong knowledge of individuals' needs and preferences
minorstaffing_levels30 Oct 2021
one relative said on the odd occasion their family member's one to one sessions with staff had been postponed due to lack of staff
minorrecord_keeping30 Oct 2021
it was difficult to separate the concerns raised by people receiving personal care from those just receiving social support, which was not a regulated service
minorgovernance30 Oct 2021
action plans did not always identify timescales for completion, who was responsible for ensuring the work was carried out, or when they had been completed
minormedication_management30 Oct 2021
a topical cream had not been consistently recorded on the MAR...staff had occasionally failed to sign the MAR to evidence they had completed the information entered
Note29 Jan 2021
People supported to maintain friendships, hobbies, activities, and independence
Note29 Jan 2021
Staff received regular supervision every 6–8 weeks and felt well supported by management
Note29 Jan 2021
People consulted via satisfaction surveys, house meetings, and annual review questionnaires
Note29 Jan 2021
Complaints procedure available in easy read format and complaints were appropriately dealt with
Note29 Jan 2021
MCA 2005 and DoLS requirements were being met with staff trained and knowledgeable
Note29 Jan 2021
Person-centred support plans including pictures, keyworker system, and regular review meetings
Note29 Jan 2021
Medicines managed safely with locked storage, MAR sheets, and annual competency checks
Note29 Jan 2021
Robust staff recruitment system including DBS checks and probationary periods before permanent contracts
Note29 Jan 2021
Staff demonstrated clear understanding of safeguarding adults and appropriate reporting procedures
minorincident_learning29 Jan 2021
The provider was also in the process of developing another system for recording and reporting significant events such as accidents, safeguarding and incidents.
minorrecord_keeping29 Jan 2021
Team managers told us that no record of these audits were completed. However the provider felt the need to tighten up this process and are piloting a new auditing system in another area.