Operated by Nurtrio Limited

Nurtrio

Requires improvementRated 13/06/2023Home care · Grimsby

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CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note22 Jun 2023
Supporting people to express their views and be involved in making decisions about their care
Note22 Jun 2023
Ensuring people are well treated and supported, respecting equality and diversity

effective

Note22 Jun 2023
Supporting people to live healthier lives and access healthcare services
Note22 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note22 Jun 2023
Assessing people's needs and choices; delivering care in line with standards
Note22 Jun 2023
Staff support: induction, training, skills and experience
Note22 Jun 2023
Ensuring consent to care and treatment in line with law and guidance

Other

Note22 Jun 2023
The service regularly worked in partnership with other health and social care professionals.
Note22 Jun 2023
People and relatives received newsletters and regular updates about the service.
Note22 Jun 2023
The provider demonstrated an open and transparent approach and understood their responsibilities under the duty of candour.
Note22 Jun 2023
People were encouraged to undertake voluntary work and vocational courses in line with their wishes.
Note22 Jun 2023
Infection prevention and control practices were in place with appropriate use of PPE.
Note22 Jun 2023

responsive

Note22 Jun 2023
End of life care
Note22 Jun 2023
Improving care quality in response to complaints or concerns
Note22 Jun 2023
Meeting people's communication needs
Note22 Jun 2023
Planning personalised care to ensure people have choice and control

safe

Note22 Jun 2023
Preventing and controlling infection
Note22 Jun 2023
Learning lessons when things go wrong; safeguarding
Note22 Jun 2023
Staffing and recruitment
Note22 Jun 2023
Using medicines safely
Note22 Jun 2023
Assessing risk, safety monitoring and management

well_led

Note22 Jun 2023
Engaging people, public and staff; working in partnership
Note22 Jun 2023
Duty of candour
Note22 Jun 2023
Governance, learning and person-centred culture

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: DN32 0LT
Registered manager: Brown, Donna
Local authority: North East Lincolnshire
Region: Yorkshire & Humberside
City: Grimsby
Last CQC check: 13/Jun/2023 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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