Operated by Outreach Support Services Limited

Fanshawe Avenue

Not RatedHome care · Barking

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CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note29 Jan 2020
Promotion of independence
Note29 Jan 2020
Dignity, privacy and respect

effective

Note29 Jan 2020
Mental Capacity Act compliance
Note29 Jan 2020
Healthcare access and multi-agency working
Note29 Jan 2020
Nutrition and hydration
Note29 Jan 2020
Staff training and supervision
Note29 Jan 2020
Needs assessment prior to care

Other

Note29 Jan 2020
Quality assurance systems in place including surveys and daily records review
Note29 Jan 2020
24-hour on-call system ensured senior staff always available
Note29 Jan 2020
Registered manager conducted unannounced spot checks at least twice monthly
Note29 Jan 2020
Staff promoted people's dignity, privacy and independence in a caring and respectful manner
Note29 Jan 2020
Regular one-to-one supervision and access to relevant training including specialist topics
Note29 Jan 2020
Lessons learnt from accidents and incidents; effective steps taken to prevent recurrence

responsive

Note29 Jan 2020
Complaints handling
Note29 Jan 2020
Activities
Note29 Jan 2020
Person-centred care plans

safe

Note29 Jan 2020
Incident learning
Note29 Jan 2020
Infection control
Note29 Jan 2020
Medicines management
Note29 Jan 2020
Staffing and recruitment
Note29 Jan 2020
Risk assessment
Note29 Jan 2020
Safeguarding

well_led

Note29 Jan 2020
Governance and quality assurance
Note29 Jan 2020
Leadership and culture

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: IG11 8RF
Registered manager: Aiyeki, Richard
Local authority: Barking and Dagenham
Region: London
City: Barking
Last CQC check: 02/Sep/2024 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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