Operated by Carlcare Limited

Caremark (Kingston)

GoodRated 11 Oct 2023Home care · Kingston Upon Thames

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note10 Nov 2023
Respecting and promoting people's privacy, dignity and independence
Note10 Nov 2023
Supporting people to express their views and be involved in making decisions about their care
Note10 Nov 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note10 Nov 2023
Ensuring consent to care and treatment in line with law and guidance
Note10 Nov 2023
Supporting people to live healthier lives, access healthcare services and support
Note10 Nov 2023
Staff working with other agencies to provide consistent, effective, timely care
Note10 Nov 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note10 Nov 2023
Staff support: induction, training, skills and experience
Note10 Nov 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note10 Nov 2023
Accessible Information Standard followed with easy-to-understand written information provided for people and families.
Note10 Nov 2023
Complaints system was robust, regularly monitored, and used as a learning tool.
Note10 Nov 2023
Person-centred care planning involved people and relatives in assessments, reviews, and decisions about their care.
Note10 Nov 2023
Comprehensive quality assurance system with key performance indicators, regular audits, and continuous improvement processes.
Note10 Nov 2023
Effective working partnerships with GPs, district nurses, and other healthcare professionals supported joined-up care.
Note

Note10 Nov 2023
Improving care quality in response to complaints or concerns
Note10 Nov 2023
Meeting people's communication needs
Note10 Nov 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note10 Nov 2023
Learning lessons when things go wrong
Note10 Nov 2023
Preventing and controlling infection
Note10 Nov 2023
Using medicines safely
Note10 Nov 2023
Staffing and recruitment
Note10 Nov 2023
Assessing risk, safety monitoring and management
Note10 Nov 2023
Systems and processes to safeguard people from the risk of abuse

Note10 Nov 2023
Continuous learning and improving care
Note10 Nov 2023
Engaging and involving people using the service, the public and staff; working in partnership with others
Note10 Nov 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note10 Nov 2023
How the provider understands and acts on the duty of candour
Note10 Nov 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering