Note10 Dec 2022
People and relatives generally felt safe and confident raising concerns with the service.
Note10 Dec 2022
Service working in partnership with local authority and other healthcare professionals.
Note10 Dec 2022
Weekly cross-department meetings introduced to discuss concerns arising from weekend calls.
Note10 Dec 2022
Positive staff culture shift with improved morale and staff feeling valued and supported by management.
Note10 Dec 2022
Registered manager introduced a lessons learned folder and action plans following significant incidents.
Note10 Dec 2022
Staff understood safeguarding responsibilities and how to report abuse.
Note10 Dec 2022
Effective infection prevention and control measures in place with adequate PPE supply.
Note10 Dec 2022
Risks to people were assessed, recorded and reviewed.
Note10 Dec 2022
Safe recruitment practices in place including references and DBS checks.
Note10 Dec 2022
Significant improvements made since last inspection; service exited Special Measures and is no longer rated Inadequate overall.
moderaterecord_keeping10 Dec 2022
The auditing process had failed to identify people were not receiving their care calls at their scheduled time as stated in their care plan and where improvement was needed.
moderatestaffing_levels10 Dec 2022
On the days their regular carer(s) were off, the timing of their visits became erratic particularly at the weekend. One relative told us, 'weekend people are often the office staff and they are just i…
minorcare_planning10 Dec 2022
One person who had a catheter in situ had a generic catheter care leaflet in their care plan...with no guidance as to what assistance was required.
moderatemedication_management10 Dec 2022
For one person, staff removed medicines and left on their table for person, this is recorded as 'medication to be prompted', then in their 'All about me' document, states...medication to be administer…
moderatemissed_or_late_visits10 Dec 2022
The majority of their morning calls were carried out between 7am and 8am instead of 8am and 9am. The majority of their lunch time calls were between 11am and 12pm instead of 12pm to 1pm.
moderatemissed_or_late_visits10 Dec 2022
From 01 September 2022 to 22 September, people's care visits were not delivered at the time they were scheduled.
criticalgovernance10 Dec 2022
We were not assured the current governance arrangements were robust enough and effective in identifying or taking action with regard to staffing shortfalls and issues with the deployment of staff.
Note17 May 2022
Service was working in partnership with the Local Authority and other healthcare professionals
Note17 May 2022
Staff had sufficient supplies of PPE and were observed using it effectively by people and relatives
Note17 May 2022
Staff had a good understanding of safeguarding and how to escalate concerns
Note17 May 2022
Improvements in staff recruitment practices, no longer in breach of that element of Regulation 18
Note17 May 2022
Improvements noted relating to some aspects of medicines management and completion of MAR charts