St Georges Home Care Ltd

GoodRated 21/05/2022Home care · Enfield

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

26 findings

Other

Note28 Sept 2023
Staff trained in safeguarding, medicines administration, infection prevention and end of life care
Note28 Sept 2023
Open and inclusive culture with staff wellbeing initiative ('Wellbeing Wednesdays') and accessible management
Note28 Sept 2023
Close working relationships with healthcare professionals including dieticians, occupational therapists and speech and language therapists
Note28 Sept 2023
Active quality assurance through audits, spot checks and satisfaction surveys driving continuous improvement
Note28 Sept 2023
Strong complaints management with documented investigations, actions and lessons learnt
Note28 Sept 2023
Effective scheduling system with real-time monitoring of care visits to prevent lateness and rushing
Note28 Sept 2023
Person-centred care plans containing life histories, preferences, goals and detailed communication needs
Note28 Sept 2023
Comprehensive risk assessments with clear guidance covering multiple risk areas including diabetes, moving and handling, and skin integrity
minormedication_management28 Sept 2023
We found some minor inconsistencies around the recording of the administration of some medicines which the service had already identified during their medicines audits
minorrecord_keeping28 Sept 2023
for two members of staff, we found that one of their references were from colleagues who worked at the service. It was not clear in what capacity these employees were known
minorstaff_training28 Sept 2023
for some staff, we found gaps in their employment history...scrap notes, part of which were unclear, containing information around employment histories

responsive

Note28 Sept 2023
End of life care and support
Note28 Sept 2023
Improving care quality in response to complaints or concerns
Note28 Sept 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note28 Sept 2023
Meeting people's communication needs
Note28 Sept 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

safe

Note28 Sept 2023
Learning lessons when things go wrong
Note28 Sept 2023
Preventing and controlling infection
Note28 Sept 2023
Using medicines safely
Note28 Sept 2023
Systems and processes to safeguard people from the risk of abuse
Note28 Sept 2023
Staffing and recruitment
Note28 Sept 2023
Assessing risk, safety monitoring and management

well_led

Note28 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note28 Sept 2023
Continuous learning and improving care; Working in partnership with others; Duty of candour
Note28 Sept 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note28 Sept 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info