Golden Key Support Ltd

GoodRated 28/09/2022Home care · London

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

28 findings

Note28 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note28 Sept 2022
Staff working with other agencies; supporting people to access healthcare
Note28 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note28 Sept 2022
Staff support, training, skills and experience
Note28 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note28 Sept 2022
Effective partnership working with local authorities and specialist health teams such as occupational therapy.
Note28 Sept 2022
Registered manager understood duty of candour and demonstrated openness following complaints.
Note28 Sept 2022
Effective engagement with people and families including monthly contact and spot checks.
Note28 Sept 2022
Staff received the right training, induction, supervision every three months and competency observations.
Note28 Sept 2022
Safe recruitment processes including DBS checks, references and full work history.
Note28 Sept 2022
Suitable safeguarding systems and trained staff who understood their responsibilities to report abuse.

Note28 Sept 2022
Learning lessons when things go wrong
Note28 Sept 2022
Preventing and controlling infection
Note28 Sept 2022
Using medicines safely
Note28 Sept 2022
Staffing and recruitment
Note28 Sept 2022
Assessing risk, safety monitoring and management
Note28 Sept 2022
Systems and processes to safeguard people from the risk from abuse

Note28 Sept 2022
Managers and staff being clear about their roles; working in partnership with others
Note28 Sept 2022
Duty of candour and continuous learning and improving care
Note28 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info