Operated by Lincolnshire Quality Care Services Ltd

Lincolnshire Quality Care

GoodRated 30/06/2021Home care · Grimsby

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Privacy and dignity
Note30 Oct 2021
Involvement in decisions and choice
Note30 Oct 2021
Kindness and relationships

effective

Note30 Oct 2021
Nutrition and health needs
Note30 Oct 2021
Supervision and appraisal
Note30 Oct 2021
Staff training
Note30 Oct 2021
Mental Capacity Act and consent

Other

Note30 Oct 2021
There was an open, supportive culture with strong peer support and staff feeling able to raise concerns with management.
Note30 Oct 2021
A consistent group of regular staff was provided to the majority of people, reducing disruption and building relationships.
Note30 Oct 2021
Staff supported people to manage health needs and access healthcare professionals, including dieticians and occupational therapists.
Note30 Oct 2021
The service demonstrated flexibility and responsiveness to people's changing needs and preferences, with a robust complaints procedure.
Note30 Oct 2021
Staff received a broad range of training including a four-day structured induction followed by shadowing an experienced care worker.
Note

responsive

Note30 Oct 2021
Flexibility and responsiveness
Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Care planning and risk assessment

safe

Note30 Oct 2021
Staffing and recruitment
Note30 Oct 2021
Safeguarding
Note30 Oct 2021
Medicines management

well_led

Note30 Oct 2021
Leadership and continuous improvement
Note30 Oct 2021
Culture and staff support
Note30 Oct 2021
Quality assurance and governance

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: DN33 2LY
Registered manager: Not on record
Local authority: North East Lincolnshire
Region: Yorkshire & Humberside
City: Grimsby
Last CQC check: 30/Jun/2021 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

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Unicorn Healthcare Services

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Aspects Care - Grimsby

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Registered manager: Brookes, Dawn

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