Charisma Services

Grantham, NG32 · Established 05/0 · Operated by Miss Teresa Killick

A CQC-regulated home-care provider serving Grantham, registered since 05/0. Rated Good at its most recent CQC inspection (23/05/2020).

What the CQC found

The five questions inspectors ask, and how Charisma scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

“Registered person worked collaboratively with community health professionals to meet people's healthcare needs”
CQC inspection report, Oct 2021

“Staff understood and applied the Mental Capacity Act 2005 principles”
CQC inspection report, Oct 2021

“Good teamworking promoted through team meetings, spot checks, and joint visits by the registered person”
CQC inspection report, Oct 2021

Inspection history

Oct 2021
Good
Charisma Services was rated Good across all five key questions at this August 2017 inspection, demonstrating sustained improvement following breaches identified in December 2015 related to staffing deployment and governance. Minor concerns were noted around in…
Jan 2021
Requires improvement
Charisma Services was rated Requires Improvement overall following a December 2015 inspection, with two regulatory breaches found: unsafe staffing deployment causing frequent late and missed visits (including missed medicines administration), and ineffective q…
May 2020
Good
Charisma Services, a small domiciliary care agency supporting 28 older people in Lincolnshire, was rated Good across all five key questions at its March 2020 inspection. The service demonstrated consistent, person-centred care with strong leadership, timely vi…
Jan 2020
Requires improvement
This focused follow-up inspection of Charisma Services found that most required improvements from the December 2015 inspection had been implemented, meeting the previously breached Regulations 17 and 18. However, residual shortfalls in timely visit completion…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Registered at NG32 3DP in Grantham. Service area not formally published; we recommend asking the agency directly when requesting a quote.

NG32

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