Operated by San Damiano Corporation Ltd

SD Care Agency

GoodRated 8 Nov 2023Home care · Guildford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note11 Aug 2023
Registered manager had full oversight via office staffing team monitoring call attendance against rotas
Note11 Aug 2023
Person-centred care plans with detailed preferences, likes and dislikes followed consistently by staff
Note11 Aug 2023
Medicines administration supported by regular competency checks and accurate MAR chart recording
Note11 Aug 2023
Regular audits, supervisions, appraisals and staff meetings fostering an open, learning culture
Note11 Aug 2023
Thorough induction including shadowing and introductions to people's homes before solo working
Note11 Aug 2023
Robust safeguarding knowledge among staff with clear policies and appropriate escalation processes
Note11 Aug 2023
Strong multi-agency working with health and social care professionals, praised as a top agency by referrers
Note11 Aug 2023
Consistent staffing allocation gave people regular familiar carers, particularly benefiting those living with dementia