Operated by Stonewright Limited

Wright Care at Home

OutstandingRated 26/09/2020Home care · Bourne

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 Sept 2020
Respecting and promoting people's privacy, dignity and independence
Note26 Sept 2020
Supporting people to express their views and be involved in making decisions about their care
Note26 Sept 2020
Ensuring people are well treated and supported; respecting equality and diversity

Note26 Sept 2020
Ensuring consent to care and treatment in line with law and guidance
Note26 Sept 2020
Staff working with other agencies to provide consistent, effective, timely care
Note26 Sept 2020
Supporting people to eat and drink enough to maintain a balanced diet
Note26 Sept 2020
Staff support: induction, training, skills and experience
Note26 Sept 2020
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note26 Sept 2020
Open, non-blame culture with staff able to raise concerns at any time; registered manager responsive 'even late at night or over weekends'.
Note26 Sept 2020
Community engagement initiatives including nursery valentine cards, Alzheimer's awareness events, and the 'Ellie Star Foundation' bespoke training programme.
Note26 Sept 2020
Effective multi-disciplinary working with district nurses, GPs, pharmacists and other health professionals, praised externally as providing 'a really good package of care'.
Note26 Sept 2020
Strong staff development culture including Train the Trainer programmes, funded Level 3/4/5 qualifications, and induction with mandatory shadowing and reverse shadowing.
Note26 Sept 2020
Outstanding communication support including large-print materials, Dictaphone consent recording, and voice-activated technology for people with sensory impairments.

Note26 Sept 2020
End of life care and support
Note26 Sept 2020
Improving care quality in response to complaints or concerns
Note26 Sept 2020
Supporting people to develop and maintain relationships to avoid social isolation
Note26 Sept 2020
Meeting people's communication needs
Note26 Sept 2020
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note26 Sept 2020
Learning lessons when things go wrong
Note26 Sept 2020
Preventing and controlling infection
Note26 Sept 2020
Using medicines safely
Note26 Sept 2020
Staffing and recruitment
Note26 Sept 2020
Systems and processes to safeguard people from the risk of abuse

Note26 Sept 2020
Working in partnership with others
Note26 Sept 2020
Continuous learning and improving care
Note26 Sept 2020
Engaging and involving people using the service, the public and staff
Note26 Sept 2020
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note26 Sept 2020
How the provider understands and acts on the duty of candour
Note26 Sept 2020
Promoting a positive culture that is person-centred, open, inclusive and empowering