Operated by Mrs Christine Ann Hotchin

The Sanctuary Community Care

GoodRated 24/05/2022Home care · Kettering

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

24 findings

Note10 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note10 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care
Note10 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note10 Dec 2022
Staff support: induction, training, skills and experience
Note10 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note10 Dec 2022
Registered manager demonstrated clear understanding of duty of candour, MCA principles and regulatory responsibilities.
Note10 Dec 2022
Robust governance systems reinstated including daily wellbeing checks, care plan reviews and quality audits, resolving prior breach of Regulation 17.
Note10 Dec 2022
Well-supported staff with structured induction, Care Certificate training, ongoing supervision and a compassionate management culture.
Note10 Dec 2022
Strong infection prevention and control practice including PPE use, hand hygiene, IPC training and COVID-19 testing programme.
Note10 Dec 2022
Effective risk assessment processes covering home environment and individual health conditions, with timely escalation to healthcare professionals.
Note

Note10 Dec 2022
Learning lessons when things go wrong
Note10 Dec 2022
Preventing and controlling infection
Note10 Dec 2022
Using medicines safely
Note10 Dec 2022
Staffing and recruitment
Note10 Dec 2022
Assessing risk, safety monitoring and management
Note10 Dec 2022
Systems and processes to safeguard people from the risk of abuse

Note10 Dec 2022
Working in partnership with others
Note10 Dec 2022
Continuous learning and improving care
Note10 Dec 2022
Engaging and involving people using the service, the public and staff
Note10 Dec 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
Note10 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering