The Sanctuary Community Care

Kettering, NN14 · Established 04/0 · Operated by Mrs Christine Ann Hotchin

A CQC-regulated home-care provider serving Kettering, registered since 04/0. Rated Good at its most recent CQC inspection (24/05/2022).

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What the CQC found

The five questions inspectors ask, and how The scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Registered manager demonstrated clear understanding of duty of candour, MCA principles and regulatory responsibilities.”
CQC inspection report, Dec 2022

“Robust governance systems reinstated including daily wellbeing checks, care plan reviews and quality audits, resolving prior breach of Regulation 17.”
CQC inspection report, Dec 2022

“Well-supported staff with structured induction, Care Certificate training, ongoing supervision and a compassionate management culture.”
CQC inspection report, Dec 2022

Inspection history

The trajectory matters as much as the latest rating.

Dec 2022
Good
The Sanctuary Office improved from Requires Improvement to Good across all inspected key questions (Safe, Effective, Well-led), having successfully remediated prior breaches of Regulations 12, 17 and 19. The service demonstrated strong person-centred care, saf…
Jan 2020
Not rated
Sept 2019
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What The does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at NN14 4FA in Kettering. Service area not formally published; we recommend asking the agency directly when requesting a quote.

NN14

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