Operated by Bevington Care Services Limited

Home Instead Barnet

GoodRated 21/12/2023Home care · Barnet

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

16 findings

Note21 Dec 2023
Quality assurance processes included audits of medicine records, daily notes, infection control, care plans and risk assessments.
Note21 Dec 2023
Care plans captured diverse needs including religious and cultural preferences, with multilingual staff providing culturally sensitive support.
Note21 Dec 2023
Strong community partnerships, including collaboration with Barnet Council and Age UK Barnet on dementia awareness.
Note21 Dec 2023
Positive, inclusive, and supportive culture with staff empowered to raise concerns and suggest improvements.
Note21 Dec 2023
Robust electronic call monitoring system minimised missed or late visits; no missed calls reported by any interviewees.
Note21 Dec 2023
Staff received regular training, supervision, competency checks, and felt well supported by management.
Note21 Dec 2023
People felt safe and received consistent care from familiar staff, with strong continuity of care reported by service users.

Note21 Dec 2023
Learning lessons when things go wrong
Note21 Dec 2023
Preventing and controlling infection
Note21 Dec 2023
Staffing and recruitment
Note21 Dec 2023
Systems and processes to safeguard people from the risk of abuse
Note21 Dec 2023
Assessing risk, safety monitoring and management

Note21 Dec 2023
Working in partnership with others
Note21 Dec 2023
Continuous learning and improving care
Note21 Dec 2023
Promoting a positive, person-centred, open and inclusive culture
Note21 Dec 2023
Duty of candour, roles, quality performance and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info