Operated by Freedom Support Solutions Ltd

Freedom Support

GoodRated 9 Oct 2019Home care · Market Harborough

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note30 Oct 2021
Promoting independence
Note30 Oct 2021
Involvement in decisions about care
Note30 Oct 2021
Kindness, compassion and dignity

effective

Note30 Oct 2021
Nutrition and healthcare access
Note30 Oct 2021
Mental Capacity Act and consent
Note30 Oct 2021
Supervision and induction
Note30 Oct 2021
Staff training and development

Other

Note30 Oct 2021
Quality monitoring systems were in place including monthly manager visits, audits and quarterly surveys.
Note30 Oct 2021
Strong, approachable leadership with open communication channels for staff, people and relatives.
Note30 Oct 2021
The registered manager demonstrated good understanding of MCA and DoLS, with evidence of consent being sought.
Note30 Oct 2021
People were supported to develop independence, pursue work placements, social activities and community involvement.
Note30 Oct 2021
Care plans were highly person-centred, written with involvement from people themselves, and reviewed monthly.
Note

responsive

Note30 Oct 2021
Complaints handling
Note30 Oct 2021
Access to activities and community
Note30 Oct 2021
Review of care and goal-setting
Note30 Oct 2021
Person-centred care planning

safe

Note30 Oct 2021
Equipment and environment safety checks
Note30 Oct 2021
Medicines management and recording
Note30 Oct 2021
Safe recruitment practices
Note30 Oct 2021
Staffing levels and deployment
Note30 Oct 2021
Risk assessment and management
Note30 Oct 2021
Safeguarding and protection from abuse

well_led

Note30 Oct 2021
Involvement of people and relatives in service development
Note30 Oct 2021
Quality monitoring and governance
Note30 Oct 2021
Staff support and engagement
Note30 Oct 2021
Leadership and management culture

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: LE16 9EG
Registered manager: Norman, Marie
Local authority: Leicestershire
Region: East Midlands
City: Market Harborough
Last CQC check: 10/Sep/2019 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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