Note16 Jul 2021
Staff supervision, team meetings and satisfaction surveys in place to monitor service quality
Note16 Jul 2021
Strong leadership with registered manager maintaining full oversight and promoting open, inclusive culture
Note16 Jul 2021
Dedicated person recruited to audit care records including MAR charts, timesheets and risk assessments
Note16 Jul 2021
Robust infection control procedures including COVID-19 training, PPE use, and regular staff testing
Note16 Jul 2021
Medicines administered by trained staff with regular competency checks and monthly medicines audits
Note16 Jul 2021
Effective safeguarding systems in place; five referrals appropriately made to local authority this year
Note16 Jul 2021
New live computerised call monitoring system introduced; no missed visits identified at this inspection
Note16 Jul 2021
Significant improvements made since September 2019 inspection, with no longer any breach of regulations
Note29 Jan 2020
Exceptional acts of kindness documented, including personal financial support, assisting with house moves, and providing Christmas dinners to isolated people.
Note29 Jan 2020
Comprehensive quality assurance systems including annual surveys, regular audits across health and safety, care documentation, staffing and medication.
Note29 Jan 2020
Registered manager demonstrated good values, gentle leadership style, and proactive engagement with best practice forums and external agencies.
Note29 Jan 2020
Regular staff supervision, spot checks, and staff meetings fostering a culture of continuous improvement.
Note29 Jan 2020
Effective training programme aligned to the Care Certificate, including dementia awareness, epilepsy management and person-centred approaches.
Note29 Jan 2020
Thorough, person-centred care planning involving people, families and external professionals from the outset.
Note29 Jan 2020
Safe medicines management with competency-based sign-off and practical reviews by the registered manager.
Note29 Jan 2020
Robust safeguarding awareness, with clear incident reporting, body map recording, monthly audits, and evidence of learning from incidents.
Note29 Jan 2020
Strong continuity of care with consistent staff allocation, and plans to further enhance this through a key worker system.
Note29 Jan 2020
Staff were highly motivated, proud of their work, and consistently went above and beyond their roles to support people and their families.